For years, the conversation around AI has centered on intelligence. How capable are the models? How autonomous can agents become? What decisions will they make?
For years, merchants have focused on removing friction from the buying experience. One-click checkout. Embedded payments. Personalized offers. Faster fulfillment.
Agentic commerce is generating significant interest across the payments ecosystem, but for issuers and issuer processors, the priority today is education and awareness. As AI agents evolve from assisting consumers to potentially initiating transactions on their behalf, issuers will increasingly be affected by decisions made by payment networks, wallets, merchants, and agent providers.
Agentic commerce introduces a new layer into the payments journey: AI agents that can help consumers discover products, compare options, build carts, and eventually support checkout.
Agentic Commerce is the intersection of agentic AI and payments, representing the next paradigm shift in online shopping. The experience is facilitated via AI agents, whose intelligence is powered by large language models that act as autonomous bots capable of setting goals, planning multi-step actions, and executing tasks across different environments with guidance from the […]