Publication Date: October 2020
Widespread consumer adoption of transit open payments depends on clear, consistent communication about contactless bank card acceptance at enabled points of entry. The Forum’s Transit Contactless Open Payments Working Committee developed “Best Practices – Customer Messaging for Transit Open Payments” to help transit agencies promote the use of contactless open payments in their markets.
The resource provides:
- Transit agency communication planning and engagements at different project phases
- Communications examples from transit agencies, payment networks, mobile wallets
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