Transit Payments
Best Practices – Customer Messaging for Transit Open Payments

Publication Date: October 2020

Widespread consumer adoption of transit open payments depends on clear, consistent communication about contactless bank card acceptance at enabled points of entry. The Forum’s Transit Contactless Open Payments Working Committee developed “Best Practices – Customer Messaging for Transit Open Payments” to help transit agencies promote the use of contactless open payments in their markets.

The resource provides:

  • Transit agency communication planning and engagements at different project phases
  • Communications examples from transit agencies, payment networks, mobile wallets

Please note: The information and materials available on this web page (“Information”) is provided solely for convenience and does not constitute legal or technical advice. All representations or warranties, express or implied, are expressly disclaimed, including without limitation, implied warranties of merchantability or fitness for a particular purpose and all warranties regarding accuracy, completeness, adequacy, results, title and non-infringement. All Information is limited to the scenarios, stakeholders and other matters specified, and should be considered in light of applicable laws, regulations, industry rules and requirements, facts, circumstances and other relevant factors. None of the Information should be interpreted or construed to require or promote the establishment of any solution, practice, configuration, rule, requirement or specification inconsistent with applicable legal requirements, any of which requirements may change over time. The U.S. Payments Forum assumes no responsibility to support, maintain or update the Information, regardless of any such change. Use of or reliance on the Information is at the user’s sole risk, and users are strongly encouraged to consult with their respective payment networks, acquirers, processors, vendors and appropriately qualified technical and legal experts prior to all implementation decisions.

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